Frequently Asked Questions
Test results may be delivered via physical consulting or teleconsulting. If you have a preference of how you would like to receive your results, please inform your doctor during your next visit. If you have not received your test results within the timeframe indicated by your doctor, please send an email to us.
Please plan and allow 24 – 48 hours to have your medication refilled. The pharmacy will communicate with your physician if there are questions or concerns. Please note that narcotic medications require approval from your physician prior to refill. Therefore, requests to refill a narcotic can only be completed on days when your ordering physician is in the clinic.
Iwosan Lagoon Hospitals does not offer dental services at this moment. We do offer other primary, secondary, and tertiary services. Please check the Services section for a full list.
We do not currently have MRI available at any of our hospitals.
You can call our call Centre line on 0708 060 9000 to confirm or to book a new appointment.
Iwosan Lagoon Hospitals asks that any cancellations be made at least 72 hours prior to the scheduled appointment. This will allow for time reallocations to available patients. Cancellations may be made by sending an email or by calling us on 0708 060 9000.
Iwosan Lagoon Hospitals asks that new patients arrive 15 – 30 minutes prior to their scheduled appointment to allow adequate time for the registration process. For subsequent visits, patients are asked to arrive 5 – 10 minutes in advance of their scheduled appointment.
If you are sick outside of clinic hours and believe you may need treatment, please call our Emergency helplines on;
Iwosan Lagoon Ikoyi - 081 4700 0876
Iwosan Lagoon Victoria Island - 081 3593 1830
Iwosan Lagoon Ikeja (Awolowo Way) - 081 6285 0269
Yes, all appointments are pre-booked.
You can review your records and be provided with copies. To request copies or to make an appointment to review your medical record, do send us a mail.
Patients should bring the following information:
- Health insurance ID or personal ATM debit card
- Referral forms from your physician (if required by your insurance carrier)
- Government issued identification Driver’s license
- Pre-admission form (if not previously submitted)
Individual HMO programs vary. Please contact your HMO carrier regarding questions that you have with your plan. Many insurance companies require prior authorization for surgical procedures, hospital admissions, and diagnostic procedures (MRI, CT scans, etc.). Iwosan Lagoon Hospitals will gladly assist you in clarifying your carrier’s requirements, but you ultimately bear the responsibility for ensuring that you meet your insurance company’s guidelines.
Please call the Lagoon Hospitals Nurses Station at firstname.lastname@example.org for any questions or concerns that you might have regarding your hospital stay.
Patients are advised to bring photo identification, a copy of your insurance card, toiletries, sleepwear, and personal items. It is also recommended that you bring a complete list of all medications including dosage and frequency with you.
As part of the admissions process, you will be given the opportunity to appoint someone with whom your doctor can discuss your care. In order to have someone make medical decisions on your behalf if you are unable to communicate, you will need to complete a Healthcare Power of Attorney form. It is advisable to be familiar with this and other legal documents such as a Living Will.
Your primary care consultant will serve as your attending doctor for any hospitalization. If your doctor is not available during your hospital stay, his/her counterpart will be designated as your attending consultant and will oversee your care.
Throughout your hospital stay you are encouraged to discuss your care with your attending physician. You may also request to speak with the Hospital Administrator or Patient Experience Liaison about any concerns that you may have with your treatment plan or hospital stay.