While You are a Patient in This Hospital, You Have the Right to:

• Receive considerate and respectful care at all times and under all circumstances with recognition of your personal dignity.
• Receive care in a safe setting.
• Know the names of the people that are providing your care and what they do.
• Have a physician who is responsible for overseeing your care. Your right includes knowing your physician’s name.
• Obtain, from the Consultant coordinating your care, complete and current information concerning diagnosis treatment, and any known prognosis in terms you and/or your support person can reasonably understand.
• Receive information from your physician that is necessary to give informed consent prior to the start of any procedure or treatment, or both, unless it is an emergency. You also have a right to know if any medically significant alternatives for care or treatment exist.
• Refuse treatment to the extent permitted by law and to be informed of the medical consequences of refusing treatment.
• Make informed decisions regarding your care. This right includes being informed of your health status, being involved in care planning and treatment, and being able to request or refuse treatment. You also have the right to create an advance directive that hospital staff will follow.
• Designate and receive visitors of your choosing. We ensure that all Visitors enjoy full and equal visitation privileges. However, Lagoon Hospitals may impose reasonable restrictions on Visitors where it is clinically necessary for the individual patient or other patients.
• Respect for your privacy. This right includes the right to have a person of your own sex present during an exam and the right not to remain disrobed any longer than is required. You have the right to wear your own clothes except when they interfere with your medical care.
• Expect that all communications and records pertaining to your care shall be treated as confidential unless you give us permission or is otherwise permitted by law.
• Receive an understandable and specific hospital bill.
• Your rights include, if possible, a transfer to another room or place if another person in that room or place is disturbing you by unreasonable actions. When medically permissible you may request to be transferred to another of our facilities after receiving complete information and explanation concerning the needs for, the implications and alternatives to, such a transfer.
• Submit a complaint or grievance to the Hospital and/or to the governmental agencies listed below under Questions and Complaints.

As a Patient in this Hospital, You Have the Responsibility to:

• Keep your appointments or inform the Hospital when you cannot.
• Be considerate of other patients by respecting their privacy and limiting your visitors.
• Observe safety regulations including tobacco-free environment and weapons policy.
• Supply accurate information to appropriate personnel and report unexpected changes in your condition to your doctor.
• Ask questions if instructions are unclear.
• Participate in your treatment plan as recommended by your health care team.
• Assure that the financial obligations of your health care are fulfilled as promptly as possible.

If you have any questions about your rights and responsibilities, ask your physicians, nurse, social worker, case manager, or other hospital representative